All prices indicated throughout the order are in Canadian dollars.
The total cost of the order includes the product costs, service costs (if any), applicable taxes and shipping charges (if any). On your VISA, Mastercard or American Express (AMEX) statement please look for a billing charge from the Base Map Online Store.
All products ordered through the Base Map Online Store, whether for online or offline delivery, will be subject to the applicable Provincial and Federal taxes. Taxes will be calculated, and added to your order based on the shipping address you enter online in the shopping cart. For customers outside of Canada, there will be no taxes added to the products and shipping charges (if any) on your order.
Online products such as TRIM Positional Maps will be available to download in the format you requested. You will be sent an email with an ftp link to download your order.
Online orders will be available for download for a period of 7 business days. After 7 business days, your order will be purged from the ftp server.
For offline orders where human intervention is required, it will take time for your order to be processed. Orthophotos take 3-5 business days and Airphotos take 10-15 business days.
Please check over the details of your order very carefully to ensure that you have selected the correct products before clicking Submit and Pay. After your credit card payment is processed, the order cannot be cancelled by you online. For certain products, it may be possible to cancel the order after it has been submitted, provided that it has not yet been processed (or partially processed).
If you wish to cancel an order that has been placed by you, please send an email to Base Map Online Store Customer Support with the Order Number and the specific details (please see Refund Policy. If it is possible for the order to be cancelled, you will be advised by email. In the event that a refund (or partial refund) is approved, the credit will show up on your VISA, Mastercard or American Express (AMEX) statement in due course.
NO SHIPMENTS ARE MADE C.O.D. AND MATERIAL ONCE ORDERED HAS NO RETURNABLE VALUE. The exception is when incorrect items are shipped or items are damaged during shipment, and are returned within seven (7) days of receipt. Refunds will only be approved at the sole discretion of the Data Distributor.
If you are a TRIM Data Exchange Agreement (DEA) partner or an Educational Institution in British Columbia, you may be entitled to receive certain products at reduced or no charge. Please send an email to Base Map Online Store Customer Support for further information. They will forward your request to the appropriate Data Distributor.